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Santander Apologises to Excluded Customers as £180 Switcher Offer Continues

Eligible customers must switch accounts via the Current Account Switch Service then meet deposit and direct debit thresholds within 60 days to qualify.

Overview

  • The £180 incentive, launched at the end of May, remains available for new and existing customers moving to Everyday, Edge, Edge Up or Private current accounts.
  • Santander issued an apology to individuals who held a Santander current account on 1 January 2025 or have previously received a switch incentive, making them ineligible.
  • Switchers must use the seven-day Current Account Switch Service to transfer balances, direct debits and payees to their new Santander account.
  • Participants are required to deposit at least £1,500 and set up two active household direct debits within 60 days of their switch request.
  • Once all conditions are met, Santander guarantees payment of the £180 bonus within 90 days, reflecting a wider trend of UK banks offering cash rewards to attract customers.