Overview

• Samsung will delete any account that has been inactive for 24 months starting July 31, 2025.
• Users must log in to each dormant account before the deadline to prevent permanent deletion and data loss.
• Affected users are receiving emails that warn of impending deletion and outline steps to reactivate accounts.
• Once removed, all associated data—such as Samsung Cloud files, Galaxy Store purchases, payment credentials and Health metrics—is irretrievably lost.
• Exempted accounts include those linked to family plans, Samsung Rewards points or online purchases, and other tech firms like Google and AVM are adopting comparable deletion schedules.