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Samsung to Delete Inactive Accounts in July, Threatening User Data

Notifications are sent via email urging users to log in before July 31 to preserve cloud backups, purchased apps, stored payment credentials, photos, health data, reward points, device settings, linked services.

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Overview

  • Samsung will delete any account that has been inactive for 24 months starting July 31, 2025.
  • Users must log in to each dormant account before the deadline to prevent permanent deletion and data loss.
  • Affected users are receiving emails that warn of impending deletion and outline steps to reactivate accounts.
  • Once removed, all associated data—such as Samsung Cloud files, Galaxy Store purchases, payment credentials and Health metrics—is irretrievably lost.
  • Exempted accounts include those linked to family plans, Samsung Rewards points or online purchases, and other tech firms like Google and AVM are adopting comparable deletion schedules.