Overview
- Owners reported that a SmartThings system update caused interior lights, touchscreens and refrigeration to fail on many Bespoke AI 4‑Door refrigerators after the update ran on September 22.
- Samsung acknowledged an error in its testing process, halted the rollout, and told customers it is operating emergency repair services and prioritising engineer visits during Chuseok.
- Many simple fixes such as power‑cycling, unlinking from SmartThings and rollbacks did not restore function and technicians in numerous cases said motherboards must be replaced.
- Several customers could only book service after the holiday, leaving holiday food at risk and no public company policy announced for compensation for spoiled contents.
- The incident highlights a wider risk as more appliances gain over‑the‑air updates and AI features because software deployment failures can create hardware‑level failures that disrupt daily life.