Salesforce Unveils Agentforce: AI Agents to Transform Business Operations

The new suite of autonomous AI agents aims to boost productivity and efficiency across multiple business functions.

Salesforce's Agentforce is designed to augment human workers in service, sales, marketing, and commerce tasks.
CEO Marc Benioff describes Agentforce as the 'third wave' of AI, emphasizing its potential to revolutionize enterprise automation.
Early adopters like Wiley and Kaiser Permanente report significant productivity gains and high resolution rates for customer inquiries.
Agentforce offers customizable AI agents using low-code tools, making it accessible for businesses without extensive technical expertise.
The platform includes ethical guardrails and aims to address employee burnout by handling repetitive, low-impact tasks.