Salesforce Unveils Agentforce 2.0 with Advanced AI Reasoning for Enterprises

The upgraded platform introduces the Atlas Reasoning Engine, enabling AI agents to perform complex tasks autonomously and reshaping enterprise workflows.

Agentforce 2.0 represents a major step forward in AI, allowing agents to handle multi-step tasks and access enterprise data for deeper reasoning and decision-making.
The new Atlas Reasoning Engine employs deliberative 'System 2' AI reasoning inspired by human cognitive processes, improving accuracy and relevance in responses.
Salesforce has already deployed Agentforce 2.0 internally, with AI agents resolving 83% of customer support queries independently and reducing human escalations by 50%.
The platform integrates seamlessly with Slack, enabling employees to collaborate with AI agents directly within their communication workflows.
Wall Street analysts are optimistic about Salesforce's growth potential, citing the $7 trillion digital labor market opportunity and significant revenue contributions projected from Agentforce in the coming years.