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Salesforce Touts 'Agentic Enterprise' Progress as It Launches Make-A-Wish Partnership

The company pairs fresh AI adoption figures with a three-year $1 million-a-year commitment, including September donation matching, to reinforce its momentum narrative.

Overview

  • Make-A-Wish America named Salesforce a national partner, with Salesforce pledging $1 million annually for three years to help reach every eligible child.
  • Salesforce serves as the official matching-gift partner for Childhood Cancer Awareness Month and will match all donations made in September.
  • Marc Benioff reported Salesforce AI agents handled 1.5 million conversations over nine months with support from 4,000 human agents under the company’s agentic enterprise model.
  • Salesforce highlighted ongoing Data Cloud expansion and alliances with Snowflake and Databricks to underpin its AI strategy.
  • Investor commentary stayed cautiously positive, with Jim Cramer calling Salesforce a strong business and suitable for new buyers while noting sector pressures on enterprise software.