Overview

• At the Sept. 9 Goldman Sachs Communicopia + Technology Conference, CEO Marc Benioff detailed an AI-led plan aimed at improving customer satisfaction and profitability.
• Salesforce reported that AI agents, supported by 4,000 human agents, handled 1.5 million conversations over the past nine months.
• The company is advancing its Data Cloud strategy with alliances that include Snowflake and Databricks.
• Salesforce announced a national Make-A-Wish partnership committing $1 million annually for three years and pledged to match donations during September’s Childhood Cancer Awareness Month.
• Jim Cramer described Salesforce as a terrific business and said it is reasonable to initiate a position, citing commentary that shares are down about 27% this year and cautioning about enterprise software headwinds.