Overview

• Marc Benioff reports that AI now performs 30% to 50% of Salesforce’s internal work across engineering, coding and customer service roles.
• Salesforce’s Agentforce platform has achieved about 93% accuracy in handling customer interactions and is used by over 5,000 enterprise clients.
• Despite cutting more than 1,000 jobs earlier this year, Salesforce plans to hire 1,000 staffers to sell its AI agent technology and aims for one billion active agents by year’s end.
• Microsoft and Google CEOs say roughly 30% of new code at their companies is now generated by AI, underscoring a broader shift in software development practices.
• Industry leaders estimate $3 trillion to $12 trillion in digital labor deployment as organizations weigh productivity gains against potential workforce displacement.