Overview
- The upgraded Slackbot can find information, draft messages and documents, schedule meetings, and execute tasks from a single prompt inside Slack.
- When granted access, it can pull and act on content from services such as Salesforce, Google Drive, Box, Atlassian Confluence, and Microsoft Teams.
- Salesforce says Slackbot respects existing access controls and only surfaces data a user is permitted to view.
- The product currently runs on Anthropic’s Claude, with Salesforce testing alternative large models as part of a multi-vendor strategy.
- Salesforce reports rapid internal uptake and labels Slackbot its fastest-adopted feature, with future plans including voice interaction and web browsing, and an early tester citing weekly time savings of 45 to 60 minutes.