Overview

• As of July 2025, AI tools handle roughly 50% of tasks across Salesforce’s coding, customer service and internal processes
• Agentforce now resolves 85% of incoming customer queries without human oversight
• In the first quarter of 2025, AI generated 25% of Salesforce’s new code, accelerating development cycles
• Rather than cutting headcount, Salesforce has redeployed over half of its workforce into AI-augmented roles and paused engineering hires
• Benioff describes the AI rollout as a radical workforce augmentation that frees employees to focus on higher-value work