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2h ago

Salesforce Launches Agentforce 360 With Voice Calling, Slack Integrations and New Agent-Building Tools

Salesforce is pitching configurable agents across chat, voice and Slack to win cautious enterprises seeking measurable ROI.

SAN FRANCISCO, CALIFORNIA - SEPTEMBER 17: Salesforce CEO Marc Benioff speaks during Salesforce's Dreamforce on September 17, 2024 in San Francisco, California. Some 45,000 workers in the tech industry were expected to attend the annual Dreamforce event, which runs through September 19. (Photo by Justin Sullivan/Getty Images)
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Overview

  • Agent Script and Agentforce Builder enter beta in November to program if/then behaviors and to build, test and deploy agents from a single workspace.
  • Agentforce 360 taps "reasoning" models from Anthropic, OpenAI and Google Gemini to improve predictability on complex queries.
  • Agentforce Voice adds customizable tone, speed and pronunciation, allows caller interruptions, and integrates with Amazon, Five9, Genesys, Nice and Vonage phone systems.
  • Core Agentforce apps begin surfacing in Slack this month with expansion into early 2026, as Slack pilots a more personalized Slackbot and plans connectors to Gmail, Outlook and Dropbox next year.
  • Salesforce cites more than 12,000 Agentforce implementations as it contends with new enterprise offerings from Google and Anthropic and persistent skepticism about AI pilot-to-production success.