Overview

• Agentforce 360 introduces Agent Script and Agentforce Builder, with betas in November, to program agents with if/then logic and to build, test and deploy from one console.
• Core Agentforce apps begin surfacing in Slack this month with broader rollout through early 2026, a more personal Slackbot is in pilot, and enterprise search connectors are slated for early 2026.
• Agentforce Voice adds phone-call capabilities with customizable voices and barge-in support, integrating with systems from Amazon, Five9, Genesys, Nice and Vonage.
• Salesforce reports more than 12,000 Agentforce implementations and highlights pilots including Lennar, Adecco, Pearson and Heathrow’s Hallie, which Heathrow says resolves customer questions 40% faster.
• The launch precedes Dreamforce and arrives as Google and Anthropic expand enterprise agent offerings and as analysts flag ongoing questions about AI monetization and deployment success.