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9h ago

Salesforce Launches Agentforce 360, Adds Slack and Voice, Pledges $15 Billion to San Francisco AI

Salesforce targets real enterprise use by pairing new authoring tools with Slack plus phone integrations to counter intensifying AI competition.

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SAN FRANCISCO, CALIFORNIA - SEPTEMBER 17: Salesforce CEO Marc Benioff speaks during Salesforce's Dreamforce on September 17, 2024 in San Francisco, California. Some 45,000 workers in the tech industry were expected to attend the annual Dreamforce event, which runs through September 19. (Photo by Justin Sullivan/Getty Images)
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Overview

  • Agentforce 360 debuts ahead of Dreamforce with Agent Script and Agentforce Builder entering beta in November and access to reasoning models from Anthropic, OpenAI and Google Gemini.
  • Slack becomes a primary surface for enterprise agents as Agentforce Sales, IT and HR start surfacing in the app this month with broader rollouts through early 2026 and a more personalized Slackbot in pilot.
  • Agentforce Voice introduces phone-based conversations with configurable tone, speed and pronunciation plus call interruption support and integrations with Amazon, Five9, Genesys, Nice and Vonage.
  • Salesforce cites roughly 12,000 Agentforce implementations and highlights early adopters such as Lennar, Adecco, Pearson and Heathrow, where the Hallie agent reportedly resolves questions 40% faster.
  • The company commits $15 billion over five years to San Francisco for an AI incubator and workforce programs as enterprises weigh ROI and rivals advance their own agent platforms.