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1h ago

Salesforce Commits $1 Billion to Mexico, Opens Mexico City Office to Anchor Global Delivery Center

The expansion positions Mexico City as Salesforce’s hub for multilingual, AI-driven consulting across the Americas.

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Overview

  • Salesforce is inaugurating a five-floor office in Polanco’s Miyana II with capacity for up to 2,000 employees that will host a new Global Delivery Center.
  • The Global Delivery Center will provide specialized consulting in English, Spanish and Portuguese to support clients throughout the region.
  • The five-year investment will fund operations, hiring of specialized talent and AI-focused training to strengthen Mexico’s innovation ecosystem.
  • Mexico’s Secretary of Economy Marcelo Ebrard confirmed the plan and highlighted expected job creation and the country’s role as a regional AI consulting center.
  • Salesforce’s Agentforce, integrated with Customer 360, Data Cloud and Einstein AI, underpins the services, with regional users such as Globo, Grupo Falabella and Protección and a Mexican customer base that includes Xcaret, Grupo Bafar and FEMSA.