Salesforce CEO Criticizes Microsoft's AI Copilot as 'Disappointing'

Marc Benioff labels Microsoft's AI tool as ineffective, likening it to the failed Clippy assistant.

Marc Benioff, CEO of Salesforce, has publicly criticized Microsoft's AI Copilot, describing it as 'disappointing' and inaccurate.
Benioff compared Copilot to Microsoft's discontinued Clippy assistant, suggesting it offers minimal value to users.
Research by Gartner indicates that only a small percentage of IT leaders have adopted Copilot at scale due to concerns about data security and effectiveness.
Benioff's comments are part of an ongoing rivalry between Salesforce and Microsoft, as both companies compete in the AI and CRM markets.
Salesforce has introduced its own AI product, Agentforce, which Benioff claims is superior and already being piloted by several companies.