Overview
- Salesforce will invest $1 billion in Singapore over five years to accelerate the adoption of its AI-powered Agentforce platform.
- Agentforce enables businesses to deploy autonomous AI agents capable of performing tasks like customer service, sales, and marketing independently.
- The investment aligns with Singapore's National AI Strategy 2.0 and aims to address labor force challenges caused by an aging population and declining birth rates.
- Singapore Airlines will incorporate Agentforce and other Salesforce technologies to enhance customer service operations and personalization.
- Salesforce has operated in Singapore for 25 years and expanded its AI research hub there in 2019, contributing over 100 research papers and patents.