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2mo ago

Salesforce Announces $1 Billion Investment in Singapore to Advance AI Innovation

The tech giant aims to boost adoption of its AI-driven Agentforce platform and strengthen Singapore’s role as a hub for digital transformation.

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Overview

  • Salesforce will invest $1 billion in Singapore over five years to accelerate the adoption of its AI-powered Agentforce platform.
  • Agentforce enables businesses to deploy autonomous AI agents capable of performing tasks like customer service, sales, and marketing independently.
  • The investment aligns with Singapore's National AI Strategy 2.0 and aims to address labor force challenges caused by an aging population and declining birth rates.
  • Singapore Airlines will incorporate Agentforce and other Salesforce technologies to enhance customer service operations and personalization.
  • Salesforce has operated in Singapore for 25 years and expanded its AI research hub there in 2019, contributing over 100 research papers and patents.