Overview

• On May 1, Scott McCormick and Helena Boshwick were denied boarding on a Birmingham–Palma de Mallorca flight after Ryanair swapped to a smaller aircraft and they had not reserved seats.
• The couple paid an additional £100 when one ticket was recorded as a missed departure to board the next available flight, despite being told both tickets would be reimbursed.
• Ryanair insists the flight was not overbooked but re-accommodated the affected passenger under its policy and offered to refund reasonable expenses on receipt submission.
• McCormick says he has yet to receive any refund and accused gate staff of showing no compassion and of singling out the childfree couple.
• The airline’s social media post reading “Today is a good day to separate couples onboard” drew public backlash for appearing to mock the pair’s ordeal.