Overview
- About 150 people bound for Bologna reported being held in Palma de Mallorca airport for many hours, with some passengers saying they spent roughly 18 hours waiting before the flight left late at night.
- Several travellers described a missed, late-notified departure they called a “phantom flight” after some received a message about a 23:45 departure that did not appear on airport displays or gate information.
- Ryanair said a minor technical fault and thunderstorms caused the delay, and added it sent emails, push notifications and app updates, handed out vouchers for food and drinks, and used a replacement aircraft to operate the service.
- Passengers including children and elderly travellers say they received little on-site assistance from either the airline or Palma airport and plan to seek refunds and formal apologies.
- The case highlights a clash between passenger accounts and the carrier’s official timeline and could lead to reimbursement claims and scrutiny of how airports and low-cost carriers communicate during long disruptions.