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Ryanair denies claim it refused 13-year-old’s power wheelchair on DublinLiverpool flight

The airline says its wheelchair size restrictions were published before booking

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Overview

  • Daire Gorman, 13, who has Crommelin syndrome, was informed days before his June flight that his power wheelchair exceeded Ryanair’s maximum dimension rules.
  • Ryanair’s special assistance team asked if he could travel without his power chair, leading the family to source a manual wheelchair and an aisle transfer chair.
  • On boarding day, Daire was the last passenger on a full flight and was pushed down the cabin before transferring to his seat, an ordeal his mother says cost him his dignity.
  • In its statement, Ryanair rejected allegations of refusing a refund and clarified that wheelchair boardings are managed by the Dublin Airport Authority, not the airline.
  • Shelley Gorman says the experience left her son upset and highlights broader concerns over airline accessibility and customer service for disabled travelers.