Overview

• Daire Gorman, 13, who has Crommelin syndrome, was informed days before his June flight that his power wheelchair exceeded Ryanair’s maximum dimension rules.
• Ryanair’s special assistance team asked if he could travel without his power chair, leading the family to source a manual wheelchair and an aisle transfer chair.
• On boarding day, Daire was the last passenger on a full flight and was pushed down the cabin before transferring to his seat, an ordeal his mother says cost him his dignity.
• In its statement, Ryanair rejected allegations of refusing a refund and clarified that wheelchair boardings are managed by the Dublin Airport Authority, not the airline.
• Shelley Gorman says the experience left her son upset and highlights broader concerns over airline accessibility and customer service for disabled travelers.