Overview
- Reports from a December 28 Birmingham–Verona departure say roughly 15 to 20 passengers were charged £75 at the gate for allegedly oversized carry-ons.
- Lisa Sheasby and Fabio Lima say they paid £150 despite claiming their suitcases fit the airline’s sizer and sharing photos they say show compliance.
- In a separate case to Malaga, traveller Gilly Bachelor says she was charged £75 even after buying priority with two cabin bags, citing suitcase wheels protruding in the sizer.
- Ryanair says the affected customers’ cabin bags exceeded permitted dimensions and that a standard gate baggage fee of £75 was correctly applied.
- The airline told one couple it could not assist further and referred them to ADR, with no refunds reported and passenger claims of staff incentives not independently verified.