Overview
- Passengers on a December 28 Birmingham–Verona flight report around 15 people were charged £75 each for bags deemed oversized, with some describing distress at the gate.
- Lisa Sheasby and Fabio Lima say their suitcases met Ryanair’s measurements and fit the sizer, yet they paid £150 in total and later lodged a complaint.
- Gilly Bachelor reports being charged £75 on a separate Birmingham–Malaga departure despite having paid for priority and two cabin bags, saying staff checked every bag and pulled aside at least 20.
- Ryanair says the standard gate fee was correctly applied because the cabin bags were over the permitted size for Regular Fare passengers.
- After receiving complaints, the airline declined to reverse the charges and told passengers to pursue the matter through local Alternative Dispute Resolution.