Overview

• On July 21, Ryanair confirmed that the 70 suitcases left behind at Bristol Airport due to security-driven time constraints were loaded onto the next afternoon service to Gran Canaria.
• The airline issued a formal apology and said it is working with its third-party handling contractor to strengthen ground procedures and prevent a repeat error.
• Many passengers are still waiting for delivery of their bags, prolonging disruption to their holidays and creating ongoing inconvenience.
• Travellers reported incurring unexpected out-of-pocket costs—ranging from medication to sun cream and clothes—with some spending up to €60 just to reach shops.
• A breakdown in direct communication forced affected passengers to rely on Ryanair’s mobile app, which was inaccessible to older or non-digital-savvy customers.