Russia’s Social Fund Says Contact Center Took 37 Million Calls in 2025, Flags Odd Requests and Fraud Alerts

Overview

• The unified contact center logged about 37 million inquiries last year with consultation time exceeding 500 million minutes, with most questions about the unified benefit, maternity capital and pensions.
• Operators recorded roughly 67,000 reports of suspicious calls or messages and advised callers on steps to protect their money.
• Citizens asked whether pensions could be paid in cryptocurrency and if mining income counts for benefits, and the fund reiterated that all payments are made only in rubles.
• Unusual contacts included about 100 festive calls from people posing as Ded Moroz or Snegurochka, a single serial caller who phoned around 1,000 times under different personas, and off‑topic requests such as medical advice or help with icy sidewalks.
• Around 33,000 appeals came from mothers raising three or more children, including inquiries on pension recalculation, benefit assignment and how to file for payments.