Overview
- Royal Mail disclosed on Friday that it delivered 85% of first‑class post next day and 91.4% of second‑class within three working days, below Ofcom’s April targets of 90% and 95% respectively.
- The company said these Q1 figures show clear improvement from the same period last year when first‑class was 76% and second‑class was 89.3%.
- Ofcom’s new 99% backstop for late delivery was also missed, with Royal Mail reporting 98.1% of first‑class within three days and 98.4% of second‑class within five days.
- Royal Mail is rolling out a model that ends Saturday second‑class deliveries across about 1,200 delivery offices and expects the rollout to finish by Christmas after talks with unions.
- The operator has pledged a five‑year, £500 million investment plan and a commitment to meet Ofcom targets by May 2027 while facing an ongoing regulator investigation and calls from Citizens Advice for stamp‑price protections.