Royal Mail Fined £10.5m for Failing to Meet Delivery Standards

Ofcom penalizes Royal Mail for missing postal targets for the second consecutive year, citing insufficient improvements and customer impact.

Royal Mail delivered only 74.7% of first-class mail and 92.7% of second-class mail on time in 2023/24, falling short of the 93% and 98.5% targets, respectively.
The £10.5m fine, Royal Mail's second since the pandemic, will be directed to the public purse, as announced by Ofcom.
Ofcom criticized Royal Mail for failing to provide a clear and effective improvement plan after missing targets in the previous year.
Royal Mail attributed its performance issues to financial challenges and delays related to industrial action but committed to a quality action plan for 2024/25.
The fine comes as Czech billionaire Daniel Kretinsky nears a deal to acquire Royal Mail's parent company, with commitments to preserve key services and avoid compulsory redundancies until 2025.