Overview
- Royal Mail confirmed on Thursday that it is rolling out refreshed 'Something for you' cards after a 100,000‑item pilot that the company described as successful.
- Customers can scan a QR code or enter a nine‑digit tracking number plus their postcode to view an item's latest location, see safe‑place photos, view neighbour delivery notes, or arrange redelivery.
- Campaigners and some users warned the QR‑first approach risks excluding people without smartphones or internet access, and Royal Mail says the cards include an automated telephone number and support via Relay UK.
- Security concerns have been raised about counterfeit cards and malicious QR links, and Royal Mail says it will never ask for payment to locate items and has processes to investigate suspected fraud.
- Some customers continue to report separate problems with tracking updates and customer service, and the change arrives against a wider backdrop of a UK digital divide and ongoing Royal Mail operational challenges.