Roku Faces Backlash Over Mandatory Arbitration Clause in Updated Terms

Users must agree to new terms, including a clause preventing lawsuits, or face unusable devices.

Roku has updated its Dispute Resolution Terms, requiring users to agree to new terms, including a mandatory arbitration clause, to continue using their devices.
The update has sparked outrage among Roku users, with many voicing their frustration on Roku's public forum and threatening to stop using or dispose of their devices.
Users have a limited time to opt out of the new terms by sending a written notice to Roku's lawyers, a process criticized for its inconvenience.
The terms prevent users from suing Roku and require any legal complaints to be addressed through an informal dispute resolution process or arbitration.
Roku's approach to enforcing the new terms, by making devices unusable until users agree, has led to accusations of coercion and may result in a loss of customers.