Review Reveals Systemic Failures in Scotland's Largest Health Board

Healthcare Improvement Scotland finds poor workplace culture, strained staff-management relations, and overcrowded emergency departments at NHS Greater Glasgow and Clyde.

A comprehensive review identified a 'serious breakdown' in staff-management relationships at NHS Greater Glasgow and Clyde, negatively affecting patient care and staff wellbeing.
Emergency departments at Queen Elizabeth University Hospital, Royal Alexandra Hospital, and Glasgow Royal Infirmary were found to suffer from overcrowding, with corridor care and ambulance stacking becoming normalized.
Staff reported significant stress, bullying, poor professional behaviors, and a lack of respect, creating a relentless work environment that exceeds reasonable limits.
The report outlined 30 recommendations for NHSGGC and 11 for the Scottish Government, focusing on reducing overcrowding, improving staff morale, and fostering collaboration.
NHSGGC leadership has pledged to address the findings, with early steps underway to rebuild trust and improve workplace culture across the health board.