Overview

• Walmart and Target are adjusting their self-checkout policies, with Walmart limiting some lanes to Walmart+ subscribers and Spark drivers.
• The changes aim to reduce theft, known as 'shrink,' and improve checkout efficiency, but have sparked customer frustration over longer wait times.
• Walmart's self-checkout strategy varies by store, allowing managers to tailor approaches based on local needs and feedback.
• Despite the adjustments, Walmart and other retailers continue to explore self-checkout innovations, including scan-and-go technology and exit technology enhancements.
• Consumer preferences for self-checkout vary by age, with younger shoppers showing a higher preference for the convenience.