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Reported Four-Figure Payout After Asda Driver’s Remark to Disabled Customer

Local coverage of the recorded exchange preceded disciplinary action that saw the driver step down.

Overview

  • Liverpool Echo and other outlets report Asda has paid Necati Ayhan a four-figure settlement related to the October 31 delivery.
  • Audio obtained by the Echo captures the driver telling Ayhan, "You don’t look disabled to me," after he says he cannot carry shopping upstairs.
  • Ayhan says he lives with fibromyalgia, autism and other conditions and uses a wheelchair outside, which prevented him from helping with the delivery.
  • After he complained at the Southport store, he received a £30 travel voucher and says he was told he would not be updated on the outcome.
  • An email later informed him the driver had been through a disciplinary process and stepped down from delivery duties, and Asda declined to comment when asked.