Overview

• IGN cites multiple anonymous sources saying roughly 200 long-term U.S. contractors were cut as support work moves to partners in Brazil, Argentina and Nicaragua.
• Contractors say agencies, not Nintendo of America, relayed the cuts beginning in March and that no severance was offered.
• Remaining workers are reportedly training replacements now taking on phone and email support, refunds, fraud and chargebacks, repairs and account issues.
• Sources warn of short-term service setbacks due to language and internal communication issues and less rigorous hiring for new teams.
• Nintendo of America says the IGN account includes inaccuracies and highlights an expanded partner model across the Americas with positive satisfaction scores.