Overview
- Reniec suspended all digital and in-person services after a reported electrical overload on Monday, Nov. 2 triggered a controlled fire in its main server area and officials said the cut was made to protect citizen databases.
- Technical teams worked through the night and Reniec announced that systems and platforms were restored nationwide after recovery operations, with offices returning to normal connectivity.
- The Superintendencia Nacional de Migraciones paused new passport enrolments and switched to manual border-control procedures supported by the PNP while the Reniec link was down.
- The Banco de la Nación and other agencies that rely on Reniec biometric verification saw agency-level disruptions that delayed card delivery, account openings and loan processing, and registries such as Sunarp and the SNC reported intermittent interruptions.
- Business groups and affected agencies have demanded a public, technical explanation and an independent assessment of whether data were compromised and why redundancy and contingency systems failed, with broader economic ripple effects cited as a key concern.