Overview
- Disney terminated Smart Moms Travel’s Authorized Disney Vacation Planner agreement in mid-November citing concerns about the agency’s business practices.
- NBC Connecticut reported on December 15 that customers were still waiting for refunds from the agency after Disney cut ties.
- Client Whitney Stallbaumer says Walt Disney World refunded her $200 deposit to the agency but she has not received it despite repeated requests.
- Two current employees allege they are owed more than $4,000 in October commissions and say they collectively oversee hundreds of future Disney bookings.
- Smart Moms Travel CEO Lauren (LJ) Johnson did not respond to media inquiries regarding the refund complaints.