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Reddy Express apologises as EFTPOS error triggers hundreds of duplicate charges

Reversing transactions duplicated on May 31, the fuel chain expects refunds within seven days; fast-track repayments are available for customers experiencing financial stress.

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Customers who shopped at Reddy Express stores across the nation have been overcharged. NewsWire / Gaye Gerard

Overview

  • On May 31 a technical glitch at Reddy Express sites nationwide caused EFTPOS errors that led some cards to be charged up to 134 times for a single purchase.
  • One motorist, Steve, saw a $106 petrol fill-up balloon into $14,200 in duplicate charges before contacting the company.
  • Customers are urged to review their bank statements and contact Reddy Express customer service to initiate refund claims.
  • Refund reversals began on June 3 with most refunds due within two to seven days and expedited processing offered for those under financial hardship.
  • Reddy Express was rebranded from Coles Express after its 2023 acquisition by Viva Energy Group and operates under a Shell licence through 2029.