Overview
- A record 15 million people, or 37% of users, reported a problem with their most recent parcel delivery in the latest findings.
- Royal Mail ranked highest with 3.25 stars, while Yodel finished last with two stars in Citizens Advice’s annual league table.
- Top complaints included drivers leaving before customers reached the door (29%), parcels left in insecure places (24%), and late arrivals (24%).
- Accessibility performance deteriorated despite new rules, with about three million people who wanted to share access needs still unable to do so.
- Ofcom said it has a strong track record, pointed to 2023 regulations and 78% overall satisfaction, and vowed to keep pressing operators while working with Citizens Advice.