Record Complaints Filed Over Travel Disruptions in 2024

The German travel mediation service reports a 14.5% rise in grievances, with flight cancellations and train delays driving the surge.

The travel mediation service handled 45,600 complaints in 2024, a record-high and a 14.5% increase from the previous year.
Flight disruptions accounted for 84% of complaints, driven by widespread strikes, extreme weather, and IT failures.
Complaints related to train travel rose by 20%, with 6,500 cases primarily concerning delays and cancellations.
The Deutsche Bahn issued a mid-three-digit million euro sum in compensations to passengers affected by delays in 2024.
A new case processing system was introduced in October 2024, though its statistical impact on annual data was minimal.