Record Complaints Filed Over Postal and Internet Services in Germany

The Federal Network Agency reports a significant increase in grievances about package deliveries and telecommunications issues in 2024.

The Federal Network Agency received 4,115 complaints about postal services in 2024, a 15% increase from the previous year.
Over three-quarters of postal complaints involved issues with package deliveries, including lost (60%) or damaged (21%) items.
The telecommunications sector saw 2,534 complaints, with disputes over contract terms (35%) and technical issues (23%) being the most common.
Voluntary mediation led to out-of-court resolutions in 687 postal cases and 908 telecommunications cases, but many disputes remained unresolved.
A new online tool from consumer advocacy groups helps affected individuals assess their cases and provides resources like template letters for filing complaints.