RBI to Build AI- and API-Driven Public Infrastructure for Digital Payments

Overview

• The Reserve Bank of India, which outlined the plan Tuesday at MPAI Merchant's Day, said it is developing digital public infrastructure and payments intelligence platforms that use artificial intelligence and open APIs.
• P Vasudevan said the bank is exploring AI that flags failed transfers as grievances and attempts fixes automatically, citing UPI Help as the kind of tool that can learn to complete stuck transactions.
• RBI expects these systems to cut manual case handling, saving time and costs for banks and payment firms as usage scales to billions of monthly transfers.
• The strategy stresses interoperability so separate databases and platforms talk to each other, which can turn today’s fragmented steps into a single, smooth customer journey.
• Officials invited startups to build integrated solutions on top of these rails, reflecting India’s model of public infrastructure that private players extend for consumers and merchants.