Overview
- Governor Sanjay Malhotra announced the targeted campaign during the Monetary Policy Committee briefing.
- The effort aims to speed up and improve the quality of resolutions while pressing regulated entities to respond promptly.
- RBI says it publishes monthly summaries on disposals and pendency, with over 99.8% of applications resolved within stipulated timelines.
- The Ombudsman scheme provides cost‑free redress when RBI‑regulated entities fail to resolve or reply to complaints within 30 days.
- The Integrated Ombudsman Scheme annual report recorded 13.34 lakh complaints in FY 2024–25, led by issues with loans and rising credit card disputes.