Overview
- The pilot is live for a limited set of users and connects Claude to Zomato, Swiggy and Zepto for food, grocery and quick‑commerce orders.
- Within a single chat, Claude surfaces options on partner apps and completes payment after explicit user confirmation.
- Payments run on UPI Reserve Pay, preauthorizing spend so multiple purchases proceed without repeated PINs, with real‑time visibility, adjustable limits and instant revocation.
- Company leaders say liability, dispute classification and broader guardrails for AI‑initiated transactions remain unresolved and are being taken up with Indian regulators.
- The announcement at the India AI Impact Summit follows Razorpay’s earlier agentic integrations with ChatGPT and Gemini, and the firm’s recent RBI Offline Payment Aggregator (PA‑P) licence.