Overview
- Sixty-five valid ticket holders were denied entry at Paris's Accor Arena on Feb. 15 after a Ticketmaster validation error.
- Raye apologized and offered the affected fans complimentary tickets to any future show of their choice plus a signed vinyl.
- Ticketmaster said a technical issue affected fewer than 0.6% of tickets and that those turned away have been fully refunded and given a gift card or voucher.
- Some fans and commentators argued that refunds and vouchers do not cover travel costs or the loss of the live experience.
- Raye's team is contacting those affected as the tour continues, and the incident adds to ongoing scrutiny of major ticketing platforms.