Overview

• Rappi reports about 150,000 active delivery workers registered with IMSS by the end of July and says no one can work on the app until their enrollment is confirmed.
• To execute the reform, the company opened a human-staffed support center and a hotline for reform-related questions, expanded its payroll team, and is hiring a compliance specialist.
• Couriers are receiving in‑app contracts that include an attached algorithmic policy explaining order allocation, pay calculations, sanctions, and appeal options, as required by the pilot.
• Rappi raised $100 million from Banco Santander and Kirkoswald Private Credit to accelerate growth in Mexico, reinforce its restaurants business, expand Turbo delivery, and strengthen working capital.
• The enrollment push comes during a six‑month government pilot under audit, with DiDi reporting 700,000 registrations that underscore the platforms’ growing weight in Mexico’s job market.