Overview
- Meenal Goel said her app showed Rs 532 for a ride from Bengaluru’s airport while the driver displayed Rs 650 on a look‑alike app.
- She wrote that, when pressed, the driver admitted using a counterfeit interface that mimicked Rapido’s design.
- Goel reported the official Rapido app showed no trip record, blocking any in‑app complaint or refund request for the payment.
- Rapido apologised, said it investigated the case, and confirmed the captain’s account has been suspended.
- The post drew similar accounts from other riders, including in Mumbai, with one user saying a refund was issued only to an in‑app wallet.