Overview
- Bengaluru resident Meenal Goel alleged a Rapido driver used a look‑alike app to display a higher fare, with his screen showing about Rs 650 versus Rs 532–534 on her official app.
- The incident occurred on an airport-to-home ride where the driver pressed for immediate payment using an interface that closely mimicked Rapido’s design.
- Goel said the legitimate Rapido app did not log the inflated charge, leaving no formal record for an in-app complaint or refund request.
- Rapido acknowledged her complaint, said it investigated the case, apologized to the passenger, and confirmed it suspended the captain’s account.
- Online responses described similar experiences in cities such as Mumbai, with some users reporting refunds to in‑app wallets and calling for stronger verification and consumer safeguards.