Overview

• On June 23, passengers on the Varanasi–New Delhi service experienced heavy leakage from the roof that drenched seats and luggage when the AC was turned off.
• Videos of the downpour went viral on social media, drawing criticism for dismissive onboard responses that told passengers to “just adjust.”
• RailwaySeva’s June 24 statement identified blocked return air duct drain holes in the RMPU as the cause of condensate accumulation.
• Technicians cleaned the drip tray at New Delhi station and installed a washer to ensure proper drainage before the train’s return journey.
• Passenger Darshil Mishra has filed a consumer forum complaint seeking a full refund, raising questions about recurring maintenance issues after a similar 2024 incident.