Overview

• Quebec’s expanded consumer-protection rules took effect on Oct. 5, 2025, covering durable goods across the province.
• Retailers and manufacturers must tell buyers before purchase whether replacement parts and repair services are available, with maintenance information provided at the shopping stage.
• Spare parts and services must be offered at a reasonable price, parts must be installable with common tools, and consumers may use third-party repairers.
• New performance guarantees cover stoves, refrigerators, dishwashers, washing machines, tablets and televisions, with free repairs for malfunctions during the warranty period.
• Retail groups criticize the law as vague and rushed, citing guidance received only in September, while the government says the framework has been clear since 2023 and notes that violations can draw fines.