Overview
- The family’s October 8 trip to Phuket was disrupted when Qatar Airways check-in staff deemed the boy’s passport damaged due to a faint luggage sticker mark.
- The mother says staff advised seeking an emergency passport in Glasgow, leaving the family without assistance at Edinburgh Airport.
- After reviewing photos, TUI concluded the passport was acceptable and secured seats on the next available Emirates departure from Glasgow the same day.
- The mother reports the passport passed checks multiple times during the two-week holiday and is now seeking compensation, alleging the original flight appeared overbooked.
- Journalists say Qatar Airways was asked for comment, with no response published in the reports.