Overview
- Check-in staff at Edinburgh Airport judged a luggage sticker mark on 13-year-old Alix Dawson’s passport as damage and refused boarding.
- The family were told to travel to Glasgow for an emergency travel document, prompting mother Meghan Law to seek help from tour operator TUI.
- TUI reviewed photos, found no issue, and rebooked the family onto the next available Emirates flight from Glasgow, allowing the Thailand trip to go ahead.
- Law says the episode was highly stressful, is seeking compensation, and says she will not fly with Qatar Airways again.
- Qatar Airways has not provided a published response, and HM Passport Office damage criteria do not clearly include faint sticker residue; Law also speculates the flight was overbooked.