Qantas Settles for $120 Million Over Misleading Ticket Sales

The Australian airline agrees to hefty fines and customer compensations after a lawsuit over tickets sold for cancelled flights.

Qantas will pay $100 million in fines and $20 million in compensation to over 86,000 customers.
The settlement marks a shift from previous confrontational legal strategies under former CEO Alan Joyce.
New CEO Vanessa Hudson emphasizes improved customer service and technological upgrades.
The Australian Competition and Consumer Commission (ACCC) dropped additional allegations in exchange for the settlement.
The agreement includes commitments by Qantas to cease selling tickets for cancelled flights within 24 hours of cancellation.