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Qantas Secures Vendor Platform After Cyberattack, Probes Impact on Six Million Customers

Having contained the compromised system, the airline collaborates with regulators and independent experts to determine how many personal records were exposed

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Bis zu sechs Millionen Kundendaten von der Airline Qantas könnte von Cyberangriff betroffen sein. (Symbolbild)
Bis zu 6 Millionen Kunden können vom Cyberangriff auf die australische Airline Qantas betroffen sein. (Symbolbild)
Eine Airline ist Opfer eines Cyberangriffs geworden.

Overview

  • On July 2 Qantas confirmed it has regained control of a subcontractor’s call-centre platform following a cyberattack that potentially exposed customer data.
  • Investigators believe hackers accessed personal details—including names, email addresses, phone numbers, birthdates and loyalty numbers—of up to six million customers.
  • Qantas says no credit card, passport or other sensitive financial information was stored on the compromised system and flight operations were not affected.
  • The airline notified the national cybersecurity coordinator and established a dedicated hotline to support potentially impacted customers.
  • The breach underscores ongoing supply-chain security risks after a 2024 mobile app data glitch and aligns with broader national efforts to bolster cybersecurity.